Account Manager (Maternity Cover)
Temporary, London
We’re hiring a mid-level Account Manager to take ownership of key client relationships and lead the delivery of connected experience projects. The role sits at the intersection of client partnership, project leadership, and commercial growth. You will be responsible for driving work forward – shaping briefs, aligning teams, managing delivery, and ensuring that what we create is strategically valuable, experientially strong and commercially beneficial
Roles & responsibilities
- Own day-to-day relationships across key accounts, acting as a trusted partner to clients
- Lead client conversations with confidence — from briefing through to delivery and beyond
- Challenge and shape client thinking where needed, not just respond to it
- Build long-term relationships that create repeat work and account growth
- Lead projects end-to-end: from initial brief through to delivery and post-launch evaluation
- Define clear scopes, timelines, and deliverables in collaboration with internal teams
- Drive momentum across projects — ensuring progress, clarity and accountability at every stage
- Manage multiple concurrent workstreams without compromising quality
- Orchestrate teams across strategy, creative, technology and delivery
- Translate between disciplines — ensuring everyone is aligned on what we’re building and why
- Actively contribute to the work, helping shape outputs — not just managing process
- Ensure feedback loops are clear, constructive and move work forward
- Manage project budgets, scopes and profitability with confidence
- Identify opportunities to grow accounts through new ideas, extensions or additional phases
- Support senior stakeholders in building account strategies and long-term value
- Understand how your work contributes to wider business performance
Core skills
- Take ownership, you don’t wait to be directed
- Balance structure with flexibility in fast-moving environments
- Care about outcomes, not just outputs
- Comfortable making decisions and taking accountability
- Understand how strong relationships drive business growth
- Spot opportunities beyond the immediate brief
- Confident discussing scope & budgets with clients
- Passionate about how technology, creativity and real-world behaviour intersect
- Interested in the future of connected products and experiences
- Motivated to grow into a senior client leadership role
We also value
- Hybrid working style (4 days in office, 1 day remote)